At Savvy Designs we realize that for many people, creating custom products online may be new. With that in mind, we’ve rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.
Customized goods are generally not accompanied by guarantees, but Savvy Designs is changing that: We deliver high-quality products – products that look just like what you created from our proofs – and we do so on time.
If the custom products you receive differ materially from the proof we created for you , if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Savvy Designs before returning any goods to ensure that your return is handled quickly and accurately.
If you have any questions or concerns about your order, you may email us 7 days a week at angela@savvydesigns.info or call us at 1-240-561-9855, Monday-Friday: 10am – 6pm EST.
Shipping returns
To return your product, you should mail your product to: 8816 Branch Ave #1039 Clinton, MD 20735.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Assistance?
Contact us at anytime by email at angela@savvydesigns for questions related to refunds and returns.
